question 49 of 75\nan irate customer calls demanding a credit after making a full - price purchase the day…

question 49 of 75\nan irate customer calls demanding a credit after making a full - price purchase the day before a sale. the responding sales associate explains that the stores policy on returns and exchanges only allows credits to be given in the store, and it does not allow for credits over the phone. the customer is not satisfied with the associates answer. after apologizing for the inconvenience, what else should the associate do to help satisfy the customers request?\na. clearly repeat the policy so the customer understands there is no other option.\nb. explain how the customer and store benefit from the stores policy.\nc. inform the customer of dates when the item may be on sale again.\nd. offer the customer the option of an in - store return or the opportunity to speak with a supervisor.

question 49 of 75\nan irate customer calls demanding a credit after making a full - price purchase the day before a sale. the responding sales associate explains that the stores policy on returns and exchanges only allows credits to be given in the store, and it does not allow for credits over the phone. the customer is not satisfied with the associates answer. after apologizing for the inconvenience, what else should the associate do to help satisfy the customers request?\na. clearly repeat the policy so the customer understands there is no other option.\nb. explain how the customer and store benefit from the stores policy.\nc. inform the customer of dates when the item may be on sale again.\nd. offer the customer the option of an in - store return or the opportunity to speak with a supervisor.

Answer

Brief Explanations:

Repeating the policy (A) may further frustrate the customer. Explaining policy benefits (B) doesn't directly address the request. Informing of future sale dates (C) doesn't solve the current credit - related issue. Offering in - store return or to speak to a supervisor (D) gives the customer options to resolve the problem while adhering to policy.

Answer:

D. Offer the customer the option of an in - store return or the opportunity to speak with a supervisor.