question 57 of 75\na customer is purchasing a new table from a store that does not offer delivery service…

question 57 of 75\na customer is purchasing a new table from a store that does not offer delivery service. when the stock clerk attempts to load the table in the customers car, the customer discovers that the table will not fit. what is the best way for the stock clerk to handle this customers problem?\na. suggest that the customer return the table and repurchase it when she has a way to get the table home.\nb. take the customer back inside and show her a selection of smaller tables that might fit in her car.\nc. offer to hold the item until the customer can return with a vehicle large enough to transport the item.\nd. have a fellow associate help convince the customer to choose a smaller table to save the sale.

question 57 of 75\na customer is purchasing a new table from a store that does not offer delivery service. when the stock clerk attempts to load the table in the customers car, the customer discovers that the table will not fit. what is the best way for the stock clerk to handle this customers problem?\na. suggest that the customer return the table and repurchase it when she has a way to get the table home.\nb. take the customer back inside and show her a selection of smaller tables that might fit in her car.\nc. offer to hold the item until the customer can return with a vehicle large enough to transport the item.\nd. have a fellow associate help convince the customer to choose a smaller table to save the sale.

Answer

Brief Explanations:

Option A is inconvenient for the customer. Option D may seem pushy. Option B limits the customer to smaller tables right away. Option C is the most customer - centric approach as it allows the customer to keep the table they initially wanted without losing the sale and without immediately forcing a different product choice.

Answer:

C. Offer to hold the item until the customer can return with a vehicle large enough to transport the item.