question 70 of 75\nan employee is helping a customer who is still looking around the store. they see another…

question 70 of 75\nan employee is helping a customer who is still looking around the store. they see another customer standing at the register who needs to make a return. what should the employee do?\na. leave the customer who is still looking around the store.\nb. ask the customer who is still looking around the store if they can help the customer at the register who needs to make a return.\nc. yell out to the customer at the register that you will help them in just a moment.\nd. tell the customer at the register they can come back in 10 minutes.

question 70 of 75\nan employee is helping a customer who is still looking around the store. they see another customer standing at the register who needs to make a return. what should the employee do?\na. leave the customer who is still looking around the store.\nb. ask the customer who is still looking around the store if they can help the customer at the register who needs to make a return.\nc. yell out to the customer at the register that you will help them in just a moment.\nd. tell the customer at the register they can come back in 10 minutes.

Answer

Brief Explanations:

Leaving the current customer (A) is impolite. Asking the current customer to help (B) is inappropriate. Yelling (C) is unprofessional. Telling the customer at the register to come back in a polite - mannered way while finishing up with the current customer is a more appropriate approach among the options.

Answer:

None of the options are ideal, but if we have to choose, the least bad one is C as it at least acknowledges the customer at the register in a timely manner while still attending to the current customer, although yelling is not the best way of communication. But compared to the others, it shows some level of customer - service awareness.