question 6 of 75\nwhat is the best way to resolve a customers complaint?\na. actively listen to the…

question 6 of 75\nwhat is the best way to resolve a customers complaint?\na. actively listen to the complaint, ask questions, and let the customer have input into the solution.\nb. apologize to the customer that the merchandise didnt work out and refund the cost according to store policy.\nc. ask the manager to handle the situation so the customer feels like a priority regardless of the outcome.\nd. figure out how to make the customer happy before they get angry and the store loses the customers business.

question 6 of 75\nwhat is the best way to resolve a customers complaint?\na. actively listen to the complaint, ask questions, and let the customer have input into the solution.\nb. apologize to the customer that the merchandise didnt work out and refund the cost according to store policy.\nc. ask the manager to handle the situation so the customer feels like a priority regardless of the outcome.\nd. figure out how to make the customer happy before they get angry and the store loses the customers business.

Answer

Brief Explanations:

Actively listening, asking questions, and involving the customer in the solution - making process builds trust and shows respect. It addresses the root of the complaint and aims for a long - term positive relationship. Option B is a reactive solution only for merchandise issues. Option C may not always be necessary and doesn't involve direct problem - solving. Option D is more about prevention rather than resolving an existing complaint.

Answer:

A. Actively listen to the complaint, ask questions, and let the customer have input into the solution.