question 6\n2 pts\nwhich of the following is not true concerning customers.\nunderstanding what motivates…

question 6\n2 pts\nwhich of the following is not true concerning customers.\nunderstanding what motivates your customer and seeing the service experience through your customers eyes is not very critical to establishing high levels of customer satisfaction.\nhappy customers bring other customers, make going to work every day more fulfilling, and reduce advertising and marketing expense.\nall of the above statements are true concerning customers.\nhigher customer satisfaction levels lead to high customer retention, which leads to higher gross profit.\nunhappy customers can quickly tarnish the reputation of a repair facility.

question 6\n2 pts\nwhich of the following is not true concerning customers.\nunderstanding what motivates your customer and seeing the service experience through your customers eyes is not very critical to establishing high levels of customer satisfaction.\nhappy customers bring other customers, make going to work every day more fulfilling, and reduce advertising and marketing expense.\nall of the above statements are true concerning customers.\nhigher customer satisfaction levels lead to high customer retention, which leads to higher gross profit.\nunhappy customers can quickly tarnish the reputation of a repair facility.

Answer

Brief Explanations:

Understanding customer motivation and their service - experience is crucial for high customer satisfaction. Happy customers do bring in more customers, make work fulfilling and reduce marketing costs. Higher satisfaction leads to higher retention and profit. Unhappy customers can damage reputation. The first statement is false.

Answer:

A. Understanding what motivates your customer and seeing the service experience through your customer's eyes is not very critical to establishing high levels of customer satisfaction.