question 1\nwhat term matches the definition below?\na way to track, measure, analyze and improve any…

question 1\nwhat term matches the definition below?\na way to track, measure, analyze and improve any interaction people have with the organization.\na. hospitality\nb. experience management\nc. customer service\nd. customer loyalty\n\nquestion 2\nwhat term matches the definition below?\nthe assistance and advice provided by a company to those people who buy or use its products or services.\na. hospitality\nb. experience management\nc. customer service\nd. customer loyalty\n\nquestion 3\nwhat term matches the definition below?\nthe business of providing food, drink, and accommodation for customers of restaurants, bars, etc. or guests at hotels.\na. hospitality\nb. experience management\nc. customer service\nd. customer loyalty\n\nquestion 4\nwhat term matches the definition below?\nthe commercial value that derives from consumer perception of the brand name of a particular product or service, rather than from the product or service itself.\na. brand equity\nb. culinary arts\nc. lodging\nd. customer loyalty

question 1\nwhat term matches the definition below?\na way to track, measure, analyze and improve any interaction people have with the organization.\na. hospitality\nb. experience management\nc. customer service\nd. customer loyalty\n\nquestion 2\nwhat term matches the definition below?\nthe assistance and advice provided by a company to those people who buy or use its products or services.\na. hospitality\nb. experience management\nc. customer service\nd. customer loyalty\n\nquestion 3\nwhat term matches the definition below?\nthe business of providing food, drink, and accommodation for customers of restaurants, bars, etc. or guests at hotels.\na. hospitality\nb. experience management\nc. customer service\nd. customer loyalty\n\nquestion 4\nwhat term matches the definition below?\nthe commercial value that derives from consumer perception of the brand name of a particular product or service, rather than from the product or service itself.\na. brand equity\nb. culinary arts\nc. lodging\nd. customer loyalty

Answer

Brief Explanations:

  • Question 1: Experience Management focuses on tracking, measuring, analyzing and improving all interactions people have with an organization.
  • Question 2: Customer Service is the assistance and advice given to those who buy or use a company's products or services.
  • Question 3: Hospitality is the business of providing food, drink, and accommodation for customers in places like restaurants and hotels.
  • Question 4: Brand Equity is the commercial value that comes from consumer perception of a brand name, rather than from the product or service itself.

Answer:

Question 1: b. Experience Management Question 2: c. Customer Service Question 3: a. Hospitality Question 4: a. Brand Equity