sarah and her team have asked to hire two more people for the social media team. they intend to monitor…

sarah and her team have asked to hire two more people for the social media team. they intend to monitor social media sites 24/7 remotely. what benefit will the company experience likely from this strategy? a faster response to customer questions which leads to increased customer satisfaction. b a boost in brand recognition, which will result in a high return on investment. c improved product due to crowdsourcing on new product ideas. d improved business - to - business (b2b) communication, which will reduce overall costs.

sarah and her team have asked to hire two more people for the social media team. they intend to monitor social media sites 24/7 remotely. what benefit will the company experience likely from this strategy? a faster response to customer questions which leads to increased customer satisfaction. b a boost in brand recognition, which will result in a high return on investment. c improved product due to crowdsourcing on new product ideas. d improved business - to - business (b2b) communication, which will reduce overall costs.

Answer

Brief Explanations:

With 24/7 social - media monitoring by a larger team, customers' questions can be answered more promptly. This immediate response will enhance customer satisfaction. Boosting brand recognition (B) and getting product ideas through crowdsourcing (C) are not direct results of just adding staff for 24/7 monitoring. Also, B2B communication (D) is not the main focus here.

Answer:

A. Faster response to customer questions which leads to increased customer satisfaction.