select the correct answer. which feature helps businesses address customer grievances? a. automated…

select the correct answer. which feature helps businesses address customer grievances? a. automated answering machine b. caller identification c. interactive voice response d. personal information manager

select the correct answer. which feature helps businesses address customer grievances? a. automated answering machine b. caller identification c. interactive voice response d. personal information manager

Answer

Answer:

C. interactive voice response

Brief Explanations:

Interactive voice response (IVR) allows customers to interact with a system via voice - prompts to address grievances. It can route calls, provide information, etc. Automated answering machines just record messages, caller identification is for identifying callers, and personal information managers are for managing personal data, not for addressing customer grievances.