select all the correct answers.\nserena works as an assistant manager at a hotel. when a guest arrives at…

select all the correct answers.\nserena works as an assistant manager at a hotel. when a guest arrives at the reception desk and tries to approach her, shes busy talking on her cell phone and waves him away. she tells the person on the phone that shes heard something interesting about her employer and continues chatting. in which two ways is serena demonstrating unprofessional and unethical conduct?\n□ by falsifying information\n□ by providing poor customer service\n□ by stealing at work\n□ by gossiping about others\n□ by mistreating her coworkers

select all the correct answers.\nserena works as an assistant manager at a hotel. when a guest arrives at the reception desk and tries to approach her, shes busy talking on her cell phone and waves him away. she tells the person on the phone that shes heard something interesting about her employer and continues chatting. in which two ways is serena demonstrating unprofessional and unethical conduct?\n□ by falsifying information\n□ by providing poor customer service\n□ by stealing at work\n□ by gossiping about others\n□ by mistreating her coworkers

Answer

Brief Explanations:

  • When Serena waves the guest away, she is not attending to the guest's needs, which is poor customer service.
  • When she talks about her employer in a chatting way (gossiping), it is unethical. There is no indication of falsifying information (no false data given), stealing (no taking of property), or mistreating coworkers (the action is towards a guest and about the employer).

Answer:

by providing poor customer service, by gossiping about others