select the correct texts in the passage. roberta is a customer service representative at a car rental…

select the correct texts in the passage. roberta is a customer service representative at a car rental company. read the passage. which actions might lead to increased customer satisfaction in the company? roberta answers all her calls promptly. she addresses her customers by name during the calls. she tries to let a call last as long as possible to avoid other calls. she received a customer service award last month after she resolved customer complaints in record time. she is going on vacation soon because she needs a break.

select the correct texts in the passage. roberta is a customer service representative at a car rental company. read the passage. which actions might lead to increased customer satisfaction in the company? roberta answers all her calls promptly. she addresses her customers by name during the calls. she tries to let a call last as long as possible to avoid other calls. she received a customer service award last month after she resolved customer complaints in record time. she is going on vacation soon because she needs a break.

Answer

Brief Explanations:

Promptly answering calls and addressing customers by name are positive customer - service actions that can increase satisfaction. Prolonging calls to avoid others is not good service, and personal vacation plans don't directly impact customer satisfaction. Resolving complaints quickly is also a positive action for customer satisfaction.

Answer:

Roberta answers all her calls promptly. She addresses her customers by name during the calls. She received a customer service award last month after she resolved customer complaints in record time.