situation #4mrs. brown calls target and janet picks up the phone. mrs. brown immediately begins screaming at…

situation #4mrs. brown calls target and janet picks up the phone. mrs. brown immediately begins screaming at janet saying that no one left her a message saying her order was in and that it has now been returned to stock. mrs. brown demands a $100 gift card and replacement of her purchase. janet knows that mrs. brown is lying because she remembers calling and speaking to her. 4. place a checkmark next to each possible solution to the problem. janet should: offer to replace the order for free. tell her that she is lying and that janet remembers speaking to her. send mrs. brown the 100 dollar gift card. transfer mrs. brown to a supervisor or manager. offer to replace the order with free shipping. hang up on mrs. brown and stop answering the phone.

situation #4mrs. brown calls target and janet picks up the phone. mrs. brown immediately begins screaming at janet saying that no one left her a message saying her order was in and that it has now been returned to stock. mrs. brown demands a $100 gift card and replacement of her purchase. janet knows that mrs. brown is lying because she remembers calling and speaking to her. 4. place a checkmark next to each possible solution to the problem. janet should: offer to replace the order for free. tell her that she is lying and that janet remembers speaking to her. send mrs. brown the 100 dollar gift card. transfer mrs. brown to a supervisor or manager. offer to replace the order with free shipping. hang up on mrs. brown and stop answering the phone.

Answer

Brief Explanations:

En servicio al cliente, es importante mantener la calma y la profesionalidad. Ofrecer reemplazar el pedido con envío gratuito puede ser una solución amigable. Transferir a una persona superior también es una buena opción para manejar la situación. Decirle abiertamente que miente puede empeorar la situación, enviar el gift - card sin autorización no es correcto, y colgar el teléfono es impolítico.

Answer:

  • [ ] offer to replace the order for free.
  • [ ] tell her that she is lying and that Janet remembers speaking to her.
  • [ ] send Mrs. Brown the 100 dollar gift card.
  • [X] transfer Mrs. Brown to a supervisor or manager.
  • [X] offer to replace the order with free shipping.
  • [ ] hang up on Mrs. Brown and stop answering the phone.