stephanie is a participant at an assessment center and has been asked to assume she is a customer - service…

stephanie is a participant at an assessment center and has been asked to assume she is a customer - service manager and needs to handle a call from an irate customer. which type of exercise is stephanie participating in? an in - basket exercise an interview a role - play a leaderless group discussion need help? review these concept resources. read about the concept

stephanie is a participant at an assessment center and has been asked to assume she is a customer - service manager and needs to handle a call from an irate customer. which type of exercise is stephanie participating in? an in - basket exercise an interview a role - play a leaderless group discussion need help? review these concept resources. read about the concept

Answer

Brief Explanations:

Role - play involves assuming a particular role and acting out a scenario. Here, Stephanie is asked to assume the role of a customer - service manager and handle a situation, which is characteristic of role - play.

Answer:

B. A role - play