technician a says poor csi ratings do not affect wages. technician b says poor csi ratings will often cause…

technician a says poor csi ratings do not affect wages. technician b says poor csi ratings will often cause new processes to be implemented to restore the csi rating. who is correct?\n\na. technician a\nb. technician b\nc. both technician a and technician b\nd. neither technician a nor technician b

technician a says poor csi ratings do not affect wages. technician b says poor csi ratings will often cause new processes to be implemented to restore the csi rating. who is correct?\n\na. technician a\nb. technician b\nc. both technician a and technician b\nd. neither technician a nor technician b

Answer

Brief Explanations:

CSI (Customer - Satisfaction Index) ratings are important in business. Poor ratings can lead to process - improvement initiatives to boost customer satisfaction. Also, in many cases, poor CSI can impact wages as it may reflect on overall business performance and employee performance. So, Technician A is wrong and Technician B is correct.

Answer:

B. Technician B