test content\npage 18 of 50\nquestion 18\nthe desired outcome of hospitality services is:\na loads of…
test content\npage 18 of 50\nquestion 18\nthe desired outcome of hospitality services is:\na loads of money\nb guest satisfaction\nc none of the above\nd employee satisfaction
Answer
Brief Explanations:
The core of hospitality services is to meet and exceed the expectations of guests. Satisfied guests are more likely to return and recommend the service to others, which is crucial for the success of hospitality - related businesses. While money is a result of good service and employee satisfaction is important for providing good service, the direct and primary desired outcome is guest satisfaction.
Answer:
B. Guest satisfaction