how would you support a customer who is asking to speak to the ceo of intuit? select all that apply, then…

how would you support a customer who is asking to speak to the ceo of intuit? select all that apply, then select submit. warm transfer the customer to the office of the president. add a case note with the person or title of the person the customer is asking to speak to, the issue, the oop record number, and that you have escalated the call to a tier 2/lead. warm transfer all such request to your lead and tell the requestor that the lead will connect them to the office of the president. contact tier 2 (if product support) or your lead (if tax support or turbotax expert).

how would you support a customer who is asking to speak to the ceo of intuit? select all that apply, then select submit. warm transfer the customer to the office of the president. add a case note with the person or title of the person the customer is asking to speak to, the issue, the oop record number, and that you have escalated the call to a tier 2/lead. warm transfer all such request to your lead and tell the requestor that the lead will connect them to the office of the president. contact tier 2 (if product support) or your lead (if tax support or turbotax expert).

Answer

Brief Explanations:

Warming - transferring to the Office of the President is a valid escalation step. Adding a case note with relevant details helps in tracking and proper handling. Escalating to Tier 2/lead is also a standard procedure. Contacting Tier 2 or lead based on support type is appropriate.

Answer:

Warm transfer the customer to the Office of the President. Add a case note with the person or title of the person the customer is asking to speak to, the issue, the OOP Record number, and that you have escalated the call to a Tier 2/lead. Warm transfer all such request to your lead and tell the requestor that the lead will connect them to the Office of the President. Contact Tier 2 (if Product Support) or your lead (if Tax Support or TurboTax Expert).