you work for an online store that sells computers and accessories. the customer calling is inquiring about…

you work for an online store that sells computers and accessories. the customer calling is inquiring about an urgent order she needs and she is upset to find out that her order was shipped out late.\nselect the single best answer:\na. im sorry about this situation, mrs. tully. i do appreciate your giving us a chance to do something about it. if you want, i can cancel the existing order, place a new order, and get the battery shipped via overnight delivery directly to your event location, at no additional charge. would this work for you?\nb. im sorry about this situation, mrs. tully. i recommend that you file a formal complaint and send it via e - mail to me, and i will definitely do something about it.\nc. maam, i have to put you on hold, and i will try to transfer your call to my manager. my manager may be able to get the battery to you in time for your presentation.\nd. im very sorry about the delay. thank you for letting us know. i will cancel your order immediately, and i can offer you a 10% discount towards your next purchase made on our website.\ne. im sorry, maam, but since you placed the order and chose regular shipping, it was not guaranteed to be delivered in two days, so please dont get upset with us.

you work for an online store that sells computers and accessories. the customer calling is inquiring about an urgent order she needs and she is upset to find out that her order was shipped out late.\nselect the single best answer:\na. im sorry about this situation, mrs. tully. i do appreciate your giving us a chance to do something about it. if you want, i can cancel the existing order, place a new order, and get the battery shipped via overnight delivery directly to your event location, at no additional charge. would this work for you?\nb. im sorry about this situation, mrs. tully. i recommend that you file a formal complaint and send it via e - mail to me, and i will definitely do something about it.\nc. maam, i have to put you on hold, and i will try to transfer your call to my manager. my manager may be able to get the battery to you in time for your presentation.\nd. im very sorry about the delay. thank you for letting us know. i will cancel your order immediately, and i can offer you a 10% discount towards your next purchase made on our website.\ne. im sorry, maam, but since you placed the order and chose regular shipping, it was not guaranteed to be delivered in two days, so please dont get upset with us.

Answer

Brief Explanations:

A offers a practical solution to address the customer's urgent need by canceling the existing order, placing a new one, and arranging overnight delivery to the event location at no extra cost. This shows initiative in resolving the problem promptly. Option B just asks for a formal complaint without immediate action. Option C passes the problem to the manager without taking direct action. Option D cancels the order and offers a discount but doesn't solve the urgent - need problem. Option E blames the customer instead of trying to solve the issue.

Answer:

A. I'm sorry about this situation, Mrs. Tully. I do appreciate your giving us a chance to do something about it. If you want, I can cancel the existing order, place a new order, and get the battery shipped via overnight delivery directly to your event location, at no additional charge. Would this work for you?