zach is a receptionist at a law firm. a visitor enters the office while zach is talking with a customer on…

zach is a receptionist at a law firm. a visitor enters the office while zach is talking with a customer on the telephone. zach should\na) ask the customer to hold while he finds someone to help the visitor\nb) finish his conversation quickly and then acknowledge the visitor\nc) put the customer on hold until he is finished helping the visitor\nd) acknowledge the visitor with a smile and signal that he will help her shortly

zach is a receptionist at a law firm. a visitor enters the office while zach is talking with a customer on the telephone. zach should\na) ask the customer to hold while he finds someone to help the visitor\nb) finish his conversation quickly and then acknowledge the visitor\nc) put the customer on hold until he is finished helping the visitor\nd) acknowledge the visitor with a smile and signal that he will help her shortly

Answer

Answer:

D. acknowledge the visitor with a smile and signal that he will help her shortly

Brief Explanations:

Good customer - service etiquette for a receptionist requires acknowledging a new arrival promptly, even when on a call. A smile and a signal of intent to assist shortly show courtesy and attentiveness.