in the following passage, jared is teaching a new employee, mae, how to complete customer service requests…

in the following passage, jared is teaching a new employee, mae, how to complete customer service requests. select the best evidence to support the statement \jared thinks he is smarter than the customers he helps at work.\ there may be more than one correct choice.\n\njared brought up a customer request and, after reading it, let out a quick snort to indicate its elementary nature. he chose a boilerplate answer, adapted it a bit, told the customer to have a fantastic day. the exchange took about 90 seconds, and two minutes later, the screen confirmed the customer had answered the questionnaire and a score appeared: 99. jared sat back and turned to mae.\n\n\now, thats good, right? ninety-nine is good. but i cant help wondering why it wasnt a 100. lets look.\ he opened up the customers survey answers and scanned through.\n\nfrom dave eggers, the circle. copyright 2013 by dave eggers

in the following passage, jared is teaching a new employee, mae, how to complete customer service requests. select the best evidence to support the statement \jared thinks he is smarter than the customers he helps at work.\ there may be more than one correct choice.\n\njared brought up a customer request and, after reading it, let out a quick snort to indicate its elementary nature. he chose a boilerplate answer, adapted it a bit, told the customer to have a fantastic day. the exchange took about 90 seconds, and two minutes later, the screen confirmed the customer had answered the questionnaire and a score appeared: 99. jared sat back and turned to mae.\n\n\now, thats good, right? ninety-nine is good. but i cant help wondering why it wasnt a 100. lets look.\ he opened up the customers survey answers and scanned through.\n\nfrom dave eggers, the circle. copyright 2013 by dave eggers

Answer

Answer:

  1. Jared brought up a customer request and, after reading it, let out a quick snort to indicate its elementary nature.
  2. "Now, that's good, right? Ninety-nine is good. But I can't help wondering why it wasn't a 100. Let's look."

Brief Explanations:

  1. The snort and labeling the customer's request as "elementary" shows Jared views the customer's need as unchallenging and beneath his level, implying he thinks he is smarter.
  2. His frustration that the customer did not give a perfect 100 score reveals he assumes his service should be flawless and questions the customer's judgment, which reflects his belief that he is smarter than the customer.