as part of a bathroom remodel a project manager notices the shower doors a customer wants are not available…

as part of a bathroom remodel a project manager notices the shower doors a customer wants are not available from the vendor that typically provides them. the same doors are available from another vendor but will take a week longer to arrive, and cost 20% more than what was originally quoted to the customer. what should the project manager do first to resolve the problem? consult with the customer to reach a possible solution. pause the project. accept the delay in scope. accept the increase in price and pass the cost onto the customer.

as part of a bathroom remodel a project manager notices the shower doors a customer wants are not available from the vendor that typically provides them. the same doors are available from another vendor but will take a week longer to arrive, and cost 20% more than what was originally quoted to the customer. what should the project manager do first to resolve the problem? consult with the customer to reach a possible solution. pause the project. accept the delay in scope. accept the increase in price and pass the cost onto the customer.

Answer

Brief Explanations:

In project management, especially in construction project management (a sub - field of Social Science), the customer is a key stakeholder. When there are changes in cost (20% more) and schedule (a week longer) for a customer - specified item (shower doors), the first step is to consult with the customer. Pausing the project without customer input is not proactive. Accepting the delay in scope or cost increase without customer approval may lead to dissatisfaction. Consulting allows for a collaborative solution that respects the customer's needs and expectations.

Answer:

Consult with the customer to reach a possible solution.