the process of determining the nature of an incoming call and deciding to whom the call should be routed is…

the process of determining the nature of an incoming call and deciding to whom the call should be routed is referred to as\na) protocol.\nb) telephone screening.\nc) telephone triage.\nd) telecommunication.

the process of determining the nature of an incoming call and deciding to whom the call should be routed is referred to as\na) protocol.\nb) telephone screening.\nc) telephone triage.\nd) telecommunication.

Answer

Answer:

C. telephone triage

Brief Explanations:

Telephone triage involves assessing an incoming call's nature and deciding its routing. Protocol is a set of rules, telephone screening is more about filtering calls, and telecommunication is a general term for communication over distances.