question 17 (5 points)\nif a coworker offers you constructive criticism, you should\n1) accept the criticism…

question 17 (5 points)\nif a coworker offers you constructive criticism, you should\n1) accept the criticism graciously.\n2) criticize the person in return.\n3) accuse the person of unprofessionalism.\n4) ignore his or her comments.\nquestion 18 (5 points)\neducation, experiences, social and cultural expectations, and religious beliefs are called a listeners\n1) messages.\n2) obstacles to communication.\n3) reference points.\n4) defense mechanisms.

question 17 (5 points)\nif a coworker offers you constructive criticism, you should\n1) accept the criticism graciously.\n2) criticize the person in return.\n3) accuse the person of unprofessionalism.\n4) ignore his or her comments.\nquestion 18 (5 points)\neducation, experiences, social and cultural expectations, and religious beliefs are called a listeners\n1) messages.\n2) obstacles to communication.\n3) reference points.\n4) defense mechanisms.

Answer

Answer:

Question 17: 1) accept the criticism graciously. Question 18: 3) reference points

Brief Explanations:

Question 17: Graciously accepting constructive criticism is a positive and professional response. Other options are unprofessional or counter - productive. Question 18: Education, experiences etc. act as reference points that influence a listener's perception and understanding in communication.