question 1 (2 points)\nwhich of the following is a sign of good customer service?\no a avoiding eye…

question 1 (2 points)\nwhich of the following is a sign of good customer service?\no a avoiding eye contact\no b properly greeting customers upon the first contact\no c showing signs of impatience\no d leaving the customer waiting too long\n\nquestion 2 (2 points)\nwhich of the following is not an example of kinetics?\no a drumming fingers\no b pacing\no c smiling\no d rubbing temples

question 1 (2 points)\nwhich of the following is a sign of good customer service?\no a avoiding eye contact\no b properly greeting customers upon the first contact\no c showing signs of impatience\no d leaving the customer waiting too long\n\nquestion 2 (2 points)\nwhich of the following is not an example of kinetics?\no a drumming fingers\no b pacing\no c smiling\no d rubbing temples

Answer

Brief Explanations:

For Question 1: Good customer - service involves positive interactions. Properly greeting customers shows respect and attentiveness. Avoiding eye - contact, showing impatience, and leaving customers waiting are negative. For Question 2: Kinetics refers to body movements. Drumming fingers, pacing, and rubbing temples are body movements, while smiling is a facial expression and not typically considered a kinetic movement in the strict sense of body motion.

Answer:

Question 1: B. Properly greeting customers upon the first contact Question 2: C. Smiling