question 2 (2.5 points)\nthe indirect strategy works best when the bad news is personally upsetting, when…
question 2 (2.5 points)\nthe indirect strategy works best when the bad news is personally upsetting, when the news will prompt a hostile reaction, and when ______.\n\nthe receiver may overlook the bad news\nfirmness is necessary\nthe message arrives unexpectedly\nthe bad news is not damaging
Answer
Brief Explanations:
The indirect strategy is used to cushion the impact of bad news. It's ideal when the news is likely to cause a strong negative reaction. When the message arrives unexpectedly, starting indirectly helps prepare the receiver. Overlooking bad news isn't a reason for the indirect approach. Firmness is more related to a direct - approach in some cases. If the bad news isn't damaging, the approach may not matter as much.
Answer:
the message arrives unexpectedly