you will use the direct strategy for your message when the bad news is not damaging, when the receiver might…

you will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when \n\nthe bad news threatens the customer relationship.\n\nthe bad news is unexpected\n\nfitness is necessary.\n\nthe bad news will provoke a hostile reaction

you will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when \n\nthe bad news threatens the customer relationship.\n\nthe bad news is unexpected\n\nfitness is necessary.\n\nthe bad news will provoke a hostile reaction

Answer

Brief Explanations:

The direct - strategy is used when the bad news is not severe. Fitness (appropriateness) being necessary means the situation is such that directness is suitable. When bad news threatens customer relationships, is unexpected, or will provoke a hostile reaction, an indirect strategy is usually better.

Answer:

fitness is necessary.