Question

after installing two memory modules, you power on the system to check for errors. you find that the bios program recognizes only one of the memory modules. which of the following is best to try first when troubleshooting this issue?

return both modules for a replacement.
make sure that both modules are seated properly in their slots.
change the memory timings in the bios to a slower (higher) setting.
reboot the computer and run memory diagnostic tests.
scan for new devices in device manager and enable any disabled memory modules.

Explanation:

When only one of two installed memory modules is recognized, the first - step in troubleshooting should be to ensure physical connection. Loose connections are a common cause of such issues. Checking if both modules are seated properly in their slots addresses this basic physical - connection problem before moving on to more complex software - related or diagnostic steps.

Answer:

B. Make sure that both modules are seated properly in their slots.