Question

assignment: chapter 08: performance management
inform olga that you need to put her on probation and that she will be terminated if her performance does not improve
use your knowledge of performance diagnosis to fill in the blanks in the model below.
factors affecting performance
ability motivation environment
performance metric competency
competency measures only show \can do\ factors such as knowledge, skill, and/or ability.
behavioral measures are affected by both ability and motivation (\can do\ and \will do\). behaviors tend to be less contaminated by environmental factors.
results measures are affected by ability, motivation, and external environment.
action
a
b
c

Explanation:

Competency measures focus on "can - do" factors related to ability. Since only ability is considered here, the action might be to provide training or development opportunities to enhance knowledge, skill, or ability. Behavioral measures are influenced by ability and motivation. So, actions could involve performance coaching to boost motivation and improve behaviors. Results measures are affected by ability, motivation, and environment. Thus, actions might include adjusting work processes or resources in the environment to support better results.

Answer:

A. Provide training/development for ability improvement
B. Offer performance coaching for motivation and behavior enhancement
C. Adjust work processes/resources in the environment for better results