Question

a customer comes in looking for a certain item and you cant find it, they become upset. they say they need it today and dont have time to drive around looking for it. what would you be most and least likely to do? pick one of each. ask your store managers permission to personally pick the product up from another store. offer to get your store manager to handle the customers complaint. provide the contact information of another store location that may have the item. work to figure out what the customer needs the item for, and suggest an in - stock alternative.

Explanation:

The most likely action is to work to figure out what the customer needs the item for and suggest an in - stock alternative as it directly addresses the customer's need while using available resources. The least likely action is to ask the store manager's permission to personally pick the product up from another store as it may not be the most efficient use of personal time and there are other options that don't require leaving the store.

Answer:

Most likely: Work to figure out what the Customer needs the item for, and suggest an in - stock alternative.
Least likely: Ask your Store Manager's permission to personally pick the product up from another store.