Question

fictional corp uses a common troubleshooting methodology when examining problems and issues related to the cloud services use. a user reports an issue to the help desk stating that they are having issues accessing a certain cloud - based application. the technician, jane, believes she knows what may be causing the problem. which of the following should she do next?
establish a theory of probable cause.
test the theory to determine cause.
identify the problem.
establish a plan of action to resolve the problem and implement the solution.

Explanation:

In troubleshooting methodology, after identifying a probable cause (Jane has a theory on the cause), the next step is to test that theory to confirm if it's the actual cause. The other options: "Establish a theory of probable cause" is what she already did, "Identify the problem" is prior step, "Establish a plan..." comes after testing the cause. So testing the theory to determine cause is next.

Answer:

Test the theory to determine cause.