Question

a guest tries to use an expired coupon. they say the coupon was confusing and insists they get the discount.
what are you least likely to do?
apologize for the confusion, but point out that their coupon is expired.
ask your leader if they can approve the discount.
offer to help the guest find a less-expensive item that still meets their needs.
politely point out the coupon expiration date and explain that the store does not accept expired coupons.

Explanation:

In customer service situations, the goal is to resolve issues empathetically and helpfully. Option A apologizes and clarifies the coupon's expiration (polite and clear). Option B involves seeking approval to accommodate the guest. Option C helps the guest find an alternative, showing willingness to assist. Option D just points out the expiration without empathy or a solution - it's the least helpful and least likely action in good customer service.

Answer:

D. Politely point out the coupon expiration date and explain that the store does not accept expired coupons.