Question

1. identify barriers to communication

crossword
across

1. type of terminology that may not be understood by patients or their families
2. types of questions that should be asked because they elicit more than a \yes\ or

o\ answer

1. phrases used over and over again that do not really mean anything

down

1. type of language, along with gestures and facial expressions, that is part of nonverbal communication
2. being this way and taking time to listen when patients are difficult to understand helps promote better communication.
3. mas cannot offer opinions or give this because it is not within their scope of practice.
4. mas should not ask this when patients make statements because it often makes people feel defensive.
5. along with profanity, these types of words and expressions should not be used by mas.

Explanation:

1. Across - 3: Medical jargon can be a barrier as patients may not understand it.
2. Across - 5: Open - ended questions are beneficial for communication.
3. Across - 7: Empty phrases don't add value to communication.
4. Down - 1: Body language is part of non - verbal communication.
5. Down - 2: Being patient helps in better communication.
6. Down - 4: Medical assistants (MAs) can't give medical advice.
7. Down - 6: Challenging statements can make patients defensive.
8. Down - 8: Offensive language should be avoided by MAs.

Answer:

1. Across - 3: Jargon
2. Across - 5: Open - ended
3. Across - 7: Empty
4. Down - 1: Body
5. Down - 2: Patient
6. Down - 4: Advice
7. Down - 6: Challenging
8. Down - 8: Offensive