Question

1. imagine you are conducting a job hazard analysis in an office. consider the required job tasks and associated physical motions of a telephone customer service agent working at a desk. what are three risk factors for the agent?

1.

2.

3.

Explanation:

1. Repetitive Motion (e.g., Typing): Constantly performing the same hand/wrist movements (like typing on a keyboard) can lead to musculoskeletal disorders (MSDs) such as carpal tunnel syndrome.
2. Prolonged Sitting: Staying seated for long durations without breaks can cause back pain, poor posture, and increased risk of cardiovascular issues due to reduced blood circulation and muscle strain.
3. Eye Strain (from Screens): Looking at computer monitors for extended periods (to access customer data, use software) can result in eye fatigue, dry eyes, or vision problems due to blue light exposure and lack of proper screen ergonomics.

Answer:

1. Repetitive motion (e.g., typing) leading to musculoskeletal disorders
2. Prolonged sitting causing back pain and poor posture
3. Eye strain from prolonged computer screen use