Question

jim: mary, i have a complaint.
mary: sit down and tell me about it.
jim: being the ad athletic director, you know that i use the weight room after the football team. well, my track team has to return the plates to the racks, put the dumbbells back, and so forth. i dont get paid to pick up after the football team. after all, they have the use of the room longer than we do. ive complained to ted the football coach, but all he says is thats the way he finds it, or that hell try to get the team to do a better job. but nothing happens.
mary:
so you dont think its fair to pick up after the football team.
for how long have you been picking up after the football team?
i want you to go and work it out with ted.
thanks for telling me about it; ill talk to ted to see whats going on.
i almost forget to tell you, congratulations on beating ohio state.

reflecting
diverting
probing
advising

Explanation:

1. "So you don't think it's fair to pick up after the football team." restates Jim's core frustration, which is reflecting his feelings.
2. "For how long have you been picking up after the football team?" asks a specific follow-up question to gather more details, which is probing.
3. "I want you to go and work it out with Ted." directs Jim to take a specific action, which is advising.
4. "Thanks for telling me about it; I'll talk to Ted to see what's going on." is also an advisory action, as it outlines a specific step to address the issue.
5. "I almost forget to tell you, congratulations on beating Ohio State." shifts the conversation away from the complaint, which is diverting.

Answer:

So you don't think it's fair to pick up after the football team. - Reflecting
For how long have you been picking up after the football team? - Probing
I want you to go and work it out with Ted. - Advising
Thanks for telling me about it; I'll talk to Ted to see what's going on. - Advising
I almost forget to tell you, congratulations on beating Ohio State. - Diverting