Question

john and mary are working together on a process improvement project using the dmaic model. they have carefully defined the process in its current state. they have collected an appropriate amount of data about how long it takes to complete each step in the process. their data show that the data validation step usually takes 2 days or more to complete. when they investigate further, they discover that the incoming files to be validated usually sit unopened in the in - box for more than two thirds of that time. which of the five stages of the dmaic model are they currently in? type your answer... 11 multiple choice 2 points the following activity is actually a small part of a larger process. analyze the activity and select the larger process below of which it is most likely a part. the credit card reader sends a request to the bank to verify that funds are available to make the purchase. view product details verify user password add item to cart collect payment

Explanation:

For the first question: The DMAIC model's Measure stage involves defining the current process state and collecting data to understand process performance, which matches John and Mary's actions.
For the second question: The action of verifying funds availability via a credit card reader is a core step in the process of collecting payment for a purchase.

Answer:

1. Measure
2. D. Collect Payment