Question

lakesha is preparing an internal newsletter for her company to describe the best practices for dealing with customer complaints. what will help lakesha create a good informational report?
prepare a simple report detailing the common industry practices for dealing with customer complaints.
prepare a simple report explaining the company’s process for addressing customer complaints.
research common complaint - management programs and write a report about the research in an email to her co - workers.

Explanation:

Lakesha is creating an internal newsletter for her company, so the report should focus on the company's own process for handling customer complaints (not general industry practices or external research) to be relevant and useful for internal staff. The second option aligns with this as it explains the company’s specific process.

Answer:

B. Prepare a simple report explaining the company’s process for addressing customer complaints.