Question

a lunch and learn is occurring about how to best use a product. in the past youve attended this same learning event and you feel like you already know everything about the product. why should you still attend the lunch and learn a second time?
to see if there are any upcoming discounts
to have the most up to date information in case there are any customer questions
to learn about how to speed up sales
to try and ask for a promotion because of all of your product knowledge
a grumbly person is asking why your grocery store doesnt carry honey crisp apples. he asks you if thats possible. how should you respond to his question?
tell him what you see is what you got
tell him where else he can buy honey crisp apples
tell him honey crisp apples are overrated and too expensive
tell him youll speak with a manager on duty because youre not sure about the stores policy
how can company employees convey the benefits of various products?
tell the customer that the best information can be found on the product packaging
have the customer speak to sales managers because they know everything
compare products from different competitors
create empathy by sharing personal experiences with the various products

Explanation:

First Question (Lunch and Learn)

The goal of a "Lunch and Learn" about a product is to stay updated on the product. For customer - facing roles, having the latest product info is crucial to answer customer questions. Looking for discounts, speeding up sales, or asking for a promotion are not the main purposes of such an event. So the correct option is the one about having up - to - date info for customer questions.

When a customer asks about a product the store doesn't carry, a good response is to either find out the store's policy or offer helpful info. Saying "what you see is what you got" is unhelpful, criticizing the product (saying it's overrated) is unprofessional, and telling them where else to buy is not part of a grocery store employee's typical role. The best option is to say you'll check with the manager about the store's policy.

To convey product benefits, creating empathy by sharing personal experiences with the products helps customers relate. Telling them to check packaging, sending them to sales managers, or comparing with competitors are not effective ways for employees to convey benefits. Sharing personal experiences builds trust and connection.

Answer:

B. To have the most up to date information in case there are any customer questions

Second Question (Grocery Store Response)