Question

número de chamadas que seus funcionários atenderam no ano passado.
desempenho do atendimento ao
cliente
antonio
\\(\frac{5}{12}\\)
dustin
\\(\frac{1}{3}\\)
shannon
\\(\frac{1}{4}\\)
qual lista é organizada do funcionário que atendeu mais chamadas ao funcionário que atendeu menos chamadas?
dustin, antonio, shannon

Explanation:

Step1: Convert fractions to common denominator

The fractions are $\frac{5}{12}$, $\frac{1}{3}$, and $\frac{1}{4}$. The common denominator of 12, 3, and 4 is 12.
- $\frac{1}{3}=\frac{1\times4}{3\times4}=\frac{4}{12}$
- $\frac{1}{4}=\frac{1\times3}{4\times3}=\frac{3}{12}$
- $\frac{5}{12}$ remains as is.

Step2: Compare the fractions

Now we have $\frac{5}{12}$ (Antonio), $\frac{4}{12}$ (Dustin), and $\frac{3}{12}$ (Shannon).
Since $\frac{5}{12}>\frac{4}{12}>\frac{3}{12}$, the order from most to least is Antonio, Dustin, Shannon? Wait, no, wait the original fractions: Antonio is $\frac{5}{12}$, Dustin is $\frac{1}{3}=\frac{4}{12}$, Shannon is $\frac{1}{4}=\frac{3}{12}$. So $\frac{5}{12}>\frac{4}{12}>\frac{3}{12}$, so Antonio > Dustin > Shannon. But the given option is Dustin, Antonio, Shannon which is wrong? Wait, maybe I misread. Wait the problem says "do funcionário que atendeu mais chamadas ao funcionário que atendeu menos chamadas" (from the one who attended most to least). Wait Antonio has $\frac{5}{12}$, Dustin $\frac{4}{12}$, Shannon $\frac{3}{12}$. So most is Antonio, then Dustin, then Shannon. But the option given is Dustin, Antonio, Shannon which is incorrect. Wait maybe the problem was to order from least to most? No, the question is "do funcionário que atendeu mais chamadas ao funcionário que atendeu menos chamadas" (most to least). Wait maybe I made a mistake. Wait $\frac{5}{12}\approx0.4167$, $\frac{1}{3}\approx0.3333$, $\frac{1}{4}=0.25$. Wait no! Wait $\frac{1}{3}\approx0.333$, $\frac{5}{12}\approx0.416$, so Antonio has more than Dustin. So Antonio > Dustin > Shannon. So the correct order from most to least is Antonio, Dustin, Shannon. But the given option is Dustin, Antonio, Shannon which is wrong. Wait maybe the problem was miswritten? Or maybe I misread the fractions. Wait the pie chart: Antonio is $\frac{5}{12}$, Dustin is $\frac{1}{3}$, Shannon is $\frac{1}{4}$. Let's recalculate:

$\frac{5}{12}\approx0.4167$, $\frac{1}{3}\approx0.3333$, $\frac{1}{4}=0.25$. So Antonio (0.4167) > Dustin (0.3333) > Shannon (0.25). So the order from most to least is Antonio, Dustin, Shannon. But the option given is Dustin, Antonio, Shannon which is incorrect. Wait maybe the question was to order from least to most? Then it would be Shannon, Dustin, Antonio. But the option is Dustin, Antonio, Shannon. Wait maybe there's a mistake in the problem. But according to the fractions, Antonio has the highest, then Dustin, then Shannon. So the correct order from most to least is Antonio, Dustin, Shannon. But the given option is wrong. Wait maybe I misread the fractions. Let me check again. The problem says "Desempenho do atendimento ao cliente" with Antonio: $\frac{5}{12}$, Dustin: $\frac{1}{3}$, Shannon: $\frac{1}{4}$. Yes. So $\frac{5}{12}>\frac{1}{3}>\frac{1}{4}$. So Antonio > Dustin > Shannon. So the list from most to least is Antonio, Dustin, Shannon. But the option given is Dustin, Antonio, Shannon which is incorrect. Wait maybe the question was "do funcionário que atendeu menos chamadas ao funcionário que atendeu mais chamadas" (least to most)? Then it's Shannon, Dustin, Antonio. But the option is Dustin, Antonio, Shannon. Hmm. Maybe there's a mistake in the problem. But according to the calculation, Antonio has the highest fraction, so he attended the most, then Dustin, then Shannon. So the correct order from most to least is Antonio, Dustin, Shannon. But the given option is wrong. Wait maybe the fractions are different? Wait maybe Dustin is $\frac{1}{3}$, Antonio $\frac{5}{12}$, Shannon $\frac{1}{4}$. Let's convert to decimals: $\frac{5}{12}\approx0.416$, $\frac{1}{3}\approx0.333$, $\frac{1}{4}=0.25$. So yes, Antonio > Dustin > Shannon. So the correct order from most to least is Antonio, Dustin, Shannon. But the option given is Dustin, Antonio, Shannon which is incorrect. Maybe the problem has a typo. But according to the calculation, the correct order is Antonio, Dustin, Shannon. But the option provided is wrong. Wait maybe I misread the names. Wait the option is Dustin, Antonio, Shannon. Let's check their fractions: Dustin is $\frac{1}{3}\approx0.333$, Antonio $\frac{5}{12}\approx0.416$, so Antonio > Dustin. So Dustin can't be first. So the option is incorrect. But maybe the problem intended to ask for least to most? Then Shannon (0.25), Dustin (0.333), Antonio (0.416). But the option is Dustin, Antonio, Shannon which is not that. Hmm. Maybe there's a mistake in the problem. But according to the given fractions, the correct order from most to least is Antonio, Dustin, Shannon.

Answer:

The correct order from the employee who attended the most calls to the one who attended the least should be Antonio, Dustin, Shannon. The given option "Dustin, Antonio, Shannon" is incorrect. If we must use the given option, there is a mistake, but based on fraction comparison: Antonio ($\frac{5}{12}$) > Dustin ($\frac{1}{3}$) > Shannon ($\frac{1}{4}$), so the correct order is Antonio, Dustin, Shannon.