Question

7 multiple choice 2 points
tom is shy and gets nervous talking in front of people. to make him feel more comfortable, his team members should
encourage tom to speak by smiling, nodding, and using eye contact.
ignore tom
do all of the above
finish toms sentences for him.
8 multiple choice 2 points
ana is assigned to a project team with ben, a person she does not particularly like. ana should
do all of the above.
be polite to ben, but avoid working with him or helping him.
ask to be removed from the team.
treat ben with the same respect that she gives to other team members

Explanation:

For question 7: Shy, nervous people feel more comfortable with supportive, non-verbal encouragement that invites them to speak without pressure. Ignoring them or finishing their sentences would increase discomfort, so only the first option is appropriate.
For question 8: In a project team, maintaining professional respect for all members, even those you do not like, is key to effective collaboration. Avoiding work with them, leaving the team, or the "all of the above" option (which includes unproductive actions) are not constructive approaches.

Answer:

1. encourage Tom to speak by smiling, nodding, and using eye contact.
2. treat Ben with the same respect that she gives to other team members