Question

name:
date:
reading insurance cards (alternate activity)
directions: use the insurance cards to answer the questions.

1. susan needed to call the insurance company. she got a recording asked her to enter her id number before she would be connected to customer service representative. what did susan enter?

chart: abc insurance
patient
policy number 356 59557
group number 1234567
group name xyz company
member name susan j. sample
office visit copay: $15
specialist: $15
emergency room: $150
urgent care: $50
rx: $10/$30/$40
network coinsurance:
in 90%/10%
out 80%/20%
med/rx deductible: $0

Explanation:

To determine what Susan entered, we look at the insurance card details. The ID number (policy number here) for Susan J. Sample (the member name) is 356 59557. So Susan would enter her policy number as her ID number for the insurance company call.

Answer:

Susan entered her policy number, which is 356 59557 (from the insurance card details: Policy Number 356 59557, Member Name SUSAN J. SAMPLE).