Question

page 1:

1. what are the differences between voice mail and written phone messages someone took while you were away from your desk?
2. describe how videoconferencing has changed the way we do business.
3. list four tips for leaving effective phone messages when youre the caller.
4. is it good practice to let voice mail screen your calls for you a majority of the time? explain your answer.
5. if youre the one in charge of planning and setting up a conference call, what are some ways that you can help ensure a successful call?
6. what advice would you give to others for recording their voice mailbox message?
7. what is the name of each of the following specialized phone features?

a. allows you to store numbers in memory for quick dialing
b. shows the name and phone number of the caller
c. holds incoming calls while youre talking
d. recalls parties to reestablish the connection when both lines are free
e. automatically transfers calls to another extension or phone number

Explanation:

Question 15

• Option a: The feature that allows storing numbers in memory for quick dialing is Speed Dial (or similar quick - dial features).
• Option b: Caller ID is the feature that shows the name and phone number of the caller.
• Option c: Call Waiting is the feature that holds incoming calls while you're talking.
• Option d: Call Return (or similar recall features) is the feature that recalls parties to re - establish the connection when both lines are free.
• Option e: Call Transfer is the feature that automatically transfers calls to another extension or phone number.

Answer:

a. Speed Dial (or similar quick - dial feature)
b. Caller ID
c. Call Waiting
d. Call Return (or similar recall feature)
e. Call Transfer