Question

the perspective includes all types of processes such as value - creation processes, and general management or business processes. select internal financial customer learning

Explanation:

In business, the internal perspective in performance - measurement frameworks like the Balanced Scorecard includes value - creation, support, and general management processes. Financial perspective focuses on financial results, customer perspective on customer - related metrics, and learning perspective on employee learning and growth.

Answer:

The first Select: internal
The second Select: business