Question

question 22
you get a call from one of your customers. the customer is asking about an employees username.
what should you do?
○ you should not provide any information except your manager’s name and number.
○ you should provide the information as part of quality customer service.
○ you should put the caller on hold and then hang up.
○ you should not provide any information and forward the call to the help desk.

Explanation:

Employee usernames are internal, sensitive information that should not be shared with external customers. Providing manager contact is unnecessary, sharing the username violates privacy/security, hanging up is unprofessional, while forwarding to the help desk (equipped to handle such requests appropriately without disclosing sensitive data) is the correct approach.

Answer:

You should not provide any information and forward the call to the help desk.