Question

question 29
2 pts
petunias boss asked her to have a report completed by next wednesday. petunia responded to her boss by telling her that shed try her hardest to get the report done by the deadline. petunia knew that if she worked hard and the report went smoothly, she could have it done before the weekend. by friday afternoon, petunia finished the report and sent it to her boss. the boss expressed that she was impressed with the early delivery of the report and, because of this, she would recommend petunia for a promotion. which theory best explains the positive response of petunias boss?
self - serving bias
mindset theory
expectancy violation theory
communication accommodation theory

Explanation:

The boss expected the report by next Wednesday. Petunia delivered it early (by Friday afternoon). Expectancy Violation Theory deals with how people react when expectations are violated. Here, the positive - than - expected outcome led to a positive response from the boss. Self - serving bias is about taking credit for success and blaming external factors for failure. Mindset theory is about fixed or growth mindsets. Communication accommodation theory is about adjusting communication based on the other person.

Answer:

C. Expectancy Violation Theory