Question

question 44 (multiple choice, worth 5 points) the doctors office you work for has decided to change the software used for patient records. many people complain about this since they are used to using the current software and are resistant to receiving training for using the new one. you overheard co - workers openly questioning this decision. what is your best course of action to minimize conflict? meet with your supervisor and give them the names of the employees that are complaining attend the training as asked and keep your focus on patient satisfaction arrange for meetings outside of work with other employees to criticize the decision openly express your unhappiness with other co - workers and supervisors

Explanation:

To minimize conflict, focusing on patient satisfaction by attending training (option 2) aligns with professional responsibility, avoids escalating conflict (like naming complainers, criticizing, or expressing unhappiness), and supports adapting to the change for better patient care. Other options (informing supervisors of complainers, criticizing, or expressing unhappiness) would likely increase tension.

Answer:

1. Attend the training as asked and keep your focus on patient satisfaction.