Question

question
which of the following scale levels would be best to measure the data below?
the carnival cruise line surveys its passengers after their trip, and asks them about the friendliness and hospitality of various staff, such as the guest services desk staff, the housekeeping staff, and the bar staff. the passengers rate each staff group as

• \very friendly,\
• \somewhat friendly,\
• \somewhat unfriendly,\ or

-
ot at all friendly.\

select the correct answer below:
○ nominal scale level
○ ordinal scale level
○ interval scale level
○ ratio scale level

Explanation:

1. Recall the definitions of each scale level:

• Nominal scale: Categorizes data into distinct groups with no order (e.g., gender, eye color).
• Ordinal scale: Categorizes data into ordered groups, but the differences between categories are not necessarily equal (e.g., satisfaction levels like "Very Satisfied," "Satisfied," etc.).
• Interval scale: Has ordered categories with equal intervals between them, but no true zero (e.g., temperature in Celsius).
• Ratio scale: Has ordered categories, equal intervals, and a true zero (e.g., height, weight).

1. Analyze the given data: The passenger ratings ("Very Friendly," "Somewhat Friendly," "Somewhat Unfriendly," "Not at all Friendly") are ordered (there is a clear ranking from most to least friendly), but the difference between "Very Friendly" and "Somewhat Friendly" is not necessarily the same as between "Somewhat Friendly" and "Somewhat Unfriendly." This fits the definition of an ordinal scale.

Answer:

B. Ordinal scale level