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question 1/2 why does a medical assistant maintain eye contact with the patient during the interview? to encourage the patient to answer quickly, shortening the interview to help determine whether the patient is being truthful to show interest and establish a rapport with the patient to indicate that the patient is controlling the interview
Maintaining eye - contact is a non - verbal communication skill. It shows the medical assistant is engaged and interested in the patient, which helps build trust and a good relationship (rapport). It is not mainly about speeding up the interview, determining truthfulness, or indicating patient control.
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To show interest and establish a rapport with the patient