Question

two technicians are discussing labor rates. technician a states most customers like high labor rates. technician b states most shop owners love low labor rates. who is correct?

both technicians

neither technician

technician a

technician b

Explanation:

Customers generally want to pay less, so they don't like high labor - rates. Shop owners want to maximize profits, so they prefer low labor - rates.

Answer:

Technician B