Question

a user reports that her system is running slowly when saving files. you determine that you need to upgrade her hard disk. you identify the components that are required and schedule the repair for later that afternoon. which of the following steps have you forgotten in your troubleshooting process?
verify system functionality.
create an action plan.
perform a backup.
implement the solution.

Explanation:

In the troubleshooting process, after identifying the problem (slow - running system due to hard - disk issue) and the components required for repair, the next step is to create an action plan before performing a backup, implementing the solution, and verifying system functionality.

Answer:

Create an action plan.