Question

which of the following actions should a pharmacy technician take when a prescription being processed receives a “patient not covered” rejection? the technician should try changing the birth date to a day before and after what is in the profile and reprocess the claim. the pharmacy technician should ask if the patient has a new address. the pharmacy technician should check the national drug code (ndc) number of the medication. the pharmacy technician should ask if the patient has a new insurance card or if coverage has changed.

Explanation:

A "patient not covered" rejection typically indicates an issue with insurance. Asking about a new insurance card or change in coverage directly addresses the root - cause of lack of coverage. Changing birth date, asking for new address, or checking NDC number are not relevant to the coverage issue.

Answer:

The pharmacy technician should ask if the patient has a new insurance card or if coverage has changed.