Question

which of the following is a way to improve listening skills?
○ repeating in your mind what the speaker is saying
○ avoiding asking direct questions if you feel there is something missing
○ basing your conclusion on opinions and generalities
○ listening and analyzing or evaluating what is said at the same time

question 10
1 pts
identify an accurate statement about the consultative communication style.
○ the receiver initiates and controls the communication.
○ it is best used when there is no time to make decisions.
○ the receiver has moderate information and capability.
○ it is best used when parties accept messages without questioning the accuracy of the message.

Explanation:

For the first question: Repeating the speaker's words mentally (active listening) reinforces comprehension and focus, which improves listening skills. Avoiding questions, using generalities, and simultaneous evaluation hinder effective listening.
For Question 10: Consultative communication involves a sender with more expertise who seeks input from a receiver who has moderate knowledge/capability to inform decisions. The other options describe other communication styles or incorrect uses.

Answer:

1. repeating in your mind what the speaker is saying
2. The receiver has moderate information and capability.