Question

why is it important to listen actively and communicate with empathy?
it helps build trust and understanding
it undermines effective problem - solving
it wastes time and energy
it discourages effective collaboration
question 2 1.5 pts
what does it mean to write in a clients preferred language and at an appropriate literacy level?
using complex vocabulary and sentence structures
writing in a language the client understands
writing at a level suitable for the clients age group
using slang and informal language

Explanation:

Question 1

Active listening and empathetic communication are known to foster trust and understanding in relationships (whether professional or personal). The other options ("undermines effective problem - solving", "wastes time and energy", "discourages effective collaboration") are incorrect as they describe negative impacts, while active listening and empathetic communication have positive impacts on relationships and work.

Writing in a client's preferred language and at an appropriate literacy level means that the communication is in a language the client can understand. "Using complex vocabulary and sentence structures" would make it hard for the client to understand. "Writing at a level suitable for the client's age group" is not the same as appropriate literacy level (literacy level is about reading/writing ability, not just age). "Using slang and informal language" may not be appropriate or what the client prefers.

Answer:

A. It helps build trust and understanding

Question 2